Privacy Policy & Cookies Policy
Privacy Policy
Chartica Ltd is committed to preserving the privacy of all visitors to our website at https://www.chartica.co.uk/ Please read the following privacy policy to understand how we use and protect the information that you provide to us.
All personal data provided by you through this website will be held by Chartica Ltd at our registered office: 70 Jesmond Avenue, Wembley, England, HA9 6EA, our ICO registration reference is: ZB736266. Full details of our notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.org.uk.
This privacy policy relates to personal data that you provide to us through this website. By visiting, registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. There are hyperlinks contained within our website which link to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites. We do not accept any liability or responsibility in terms of the privacy and security practices of these third party organisations and their websites.
This website is not intended for children and we do not knowingly collect data relating to children.
Controller
Chartica Ltd is the controller and responsible for your personal data (collectively referred to as Chartica , "we", "us" or "our" in this privacy policy).
The types of personal data we collect about you
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you interact with and use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
2. How is your personal data collected?
We use different methods to collect data from and about you including through:
Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy LINK for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Technical Data is collected from the following parties:
analytics providers such as Google based outside the UK;
advertising networks; and
search information providers based inside or outside the UK.
Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services based inside or outside the UK.
Identity and Contact Data is collected from data brokers or aggregators based inside or outside the UK.
Identity and Contact Data is collected from publicly available sources.
4. How we use your personal data
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
Performance of a contract with you: Where we need to perform the contract, we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
Information that we may collect from you
When you visit, register or order products or services on https://www.chartica.co.uk/ you may be asked to provide certain information about yourself, including your name, contact details and – if making an online purchase – credit card details. We use a third party specialist secure card processing provider when taking payments. Chartica Ltd does not hold your card details.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined by data protection legislation. This means information about the data subjects’ ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record. Chartica Ltd also considers information relating to bank accounts, national insurance numbers, and other unique documents such as passport numbers as sensitive. We would advise users of this website to send such information by a more secure system such as encrypted email. Sensitive personal data will only be processed following your explicit consent.
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email, SMS or post about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information & marketing
Your personal data provided by you via our website will only be used by Chartica Ltd.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our data protection policy and will be securely disposed of when it is considered to be of no further use.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at kabilan.thayaparan@chartica.co.uk
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us either in writing at our head office address or by email at kabilan.thayaparan@chartica.co.uk We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Consent
By using this website, you consent to the collection and use of information as specified within this statement.
Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website.
Cookies Policy
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. To find more information about cookies, manage or delete the cookies on your devices, please visit: www.allaboutcookies.org.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.
Cookies that we use
We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website, cookies used for this purpose are: identify cookies;
(b) status – we use cookies to help us to determine if you are logged into our website, cookies used for this purpose are: identify cookies;
(c) personalisation – we use cookies to store information about your preferences and to personalise the website for you, cookies used for this purpose are: identify cookie;
(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally cookies used for this purpose are: identify cookies;
(e) advertising – we use cookies to help us to display advertisements that will be relevant to you, cookies used for this purpose are: identify cookies;
(f) analysis – we use cookies [to help us to analyse the use and performance of our website and services, cookies used for this purpose are: identify cookies; and
(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally, cookies used for this purpose are: identify cookies.
The information collected by us will be used for statistical and internal marketing purposes and so as to ensure that content from our website is presented in the most effective manner for you and your computer.
If you provide us with specific information, and at your request, you may receive email updates, news updates or other specifically requested information.
Cookies used by our service providers
Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: identify cookies.
We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: https://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996. The relevant cookies are: identify cookies.
We use Microsoft Advertising Ads (formally Bing Ads) to analyse the use of our website. Microsoft Advertising Ads gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Microsoft Audience Ads privacy policy is available at: https://about.ads.microsoft.com/en-gb/resources/policies/microsoft-advertising-privacy-policy. The relevant cookies are: identify cookies.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: kabilan.thayaparan@chartica.co.uk
The https://www.chartica.co.uk/ website is operated by:
Chartica Ltd, a company registered in England and Wales, whose registered office is at 70 Jesmond Avenue, Wembley, England, HA9 6EA. Our company registration number is 15603151. Telephone number: 07730 453736